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Hi! I am Nalin Bhatia

Senior UX Designer, specialized in solving complex business problems through user-centered design

I have designed solutions for various domains including Education, Real Estate, Healthcare, FinTech & E-Learning.

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Portfolio

Work

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NYC Public Schools Back of House (BOH)

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Back of House (BOH) Application for NYC Public Schools' $15M initiative to automate & digitize school operations.
Outcome: 2+ hrs/day saved, up to $930k in audit costs & $84k in food-waste annual savings, lower error rates, and real-time compliance visibility.

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Property Data Collection (PDC)

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Led design from ground up replacing the slow, 40+ page PDF appraisal review process with an interactive, streamlined web experience.
Outcome: Reduced appraisal time by over 50%, improved data accuracy, and drove higher client satisfaction

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Consumer Mobile App

Leading design for Consumer Mobile App as a supplement to the web experience. 
Potential outcome: New customer engagement channel, Potential to reduce Call Center request/ticket volumes and cost.

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Medicaid Eligibility & Plan Selection

Streamlined two major Medicaid gaps — fragmented plan-selection flows and the absence of infrastructure for newly govt rules — by mapping the logic end-to-end and designing a unified workflow.

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HST eChat - Medical Charting

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Designed a clinician medical charting experience to manage/validate patient responses for surgical centers.
Outcome: Reduced Full-time equivalent operational costs for surgical centers.

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Yahoo! Sports - Unique Mobile Interactions

Enhanced user experience for Yahoo! Sports through team affinity factors.

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About me

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I am a Senior UX/Product Designer with 7+ years of experience driving measurable impact in large-scale digital transformations — having rich background in US-based product as well as service companies across several B2B & B2C domains in healthcare, real estate, fintech and education. Passionate about integrating AI tools to enhance design processes.  

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Experienced in both UX Design and Research, my strength lies in translating complex workflows and logics into streamlined experiences across both web and mobile products, while thriving in fast-paced, cross-disciplinary and collaborative work cultures.

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Outside of work, I am an avid adventure traveler, sustainability freak and self-proclaimed philosopher!

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Like my work? Let's connect!

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nalinb@umich.edu | 

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© Nalin Bhatia | 2025

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